Answering Services Fact Sheet
NotifyMD HIPAA-compliant Answering Services expand practice availability to accommodate night, weekend or holiday coverage, without the need for additional staff or resources. Patients and staff can have peace of mind that phones are being answered by Care Coordinators who are versed in medical terminology and have experience serving thousands of practices and patients today for answering service needs. Care Coordinators receive incoming calls, take messages, contact the on-call provider and answer patient questions just like you would!
When hospitals merge and health systems expand, multiple, disparate processes are thrown together at once. Streamlining patient engagement and communication efforts across multiple locations can be overwhelming.
Our telephone answering services solutions improve operational efficiencies, streamline billing, reduce costs, save staff time, consolidate data capture and reporting, and offer consistent experiences for patients and physicians.
NotifyMD Makes a Difference
In addition to dedicated phone coverage, Answering Services Triage urgent and non-urgent messages so the on-call provider maintains quality of life and only receives urgent messages real-time to any device
- Leverage current business operations to customize protocols, greetings, message templates and on-call information so a seamless experience carries through to each patient interaction
- Provide the safety net so your practice phone lines never go down through system and network redundancy and backup technologies
- Daily reporting of messages provides transparency in call management and provides the appropriate handoff for staff follow-up prioritization and completion
Do you know the types and volume of calls you receive when your office is closed?
Do you need back up phone support when your office holds a staff meeting or is forced to close due to inclement weather?
Do you want to turn after-hours calls into revenue driver?
Drive continuous operational excellence through the flexibility and scalability of NotifyMD patient communication needs. Whether serving one physician practice or large multi-specialty practices, NotifyMD has the experience, resources and commitment to delivering exceptional experiences for physicians, staff and patients.