NotifyMD Call Centers
NotifyMD 400+ Care Coordinators serve clients in all 50 states from our domestic locations across the country. Our call volume requires our people to be highly skilled to interact with your patients as seamlessly as possible.
How Are They Trained
Our Care Coordinators undergo classroom training to orient them to medical terminology, call management in the context of patient care, physician practice and healthcare organization protocols, and the technical attributes of every solution NotifyMD provides.
Each Care Coordinator undergoes floor training in a live environment. Training is an ongoing process and includes live audio recordings played back to quality assurance representatives.
Benefits of Using NotifyMD Call Centers
- Access the latest telecommunications technology for your patients and staff without having to invest in costly software or hardware.
- Your data is secure using our advanced data encryption tools.
- You have stability in an emergency with our redundant communication networks for back up.
- No matter how your practice or healthcare organization grows, you have scalability with more than 400 Care Coordinators.
Call Center Technology
Our robust infrastructure relies on the highest level of telephony technology to serve your system with total downtime protection. Cisco IPT (Internet Protocol Technology) serves as the core of NotifyMD. The data interconnectivity of the architecture and VOIP capability give NotifyMD virtually limitless control over each call, including tracking and routing between call centers, and are critical elements of NotifyMD operational and disaster recovery capability.