Switchboard Services Fact Sheet
Remote Switchboard Services
Incoming patient calls to a hospital switchboard can oftentimes be the first impression of the facility or personnel. Each patient interaction can shape the overall patient experience, starting with the first phone call. High call abandonments and patient complaints, along with inconsistencies in hospital brand representation and protocols can prove detrimental to patient and family loyalty and satisfaction.
Switchboard services can connect hospitals to their affiliated physicians and can be leveraged on an overflow capacity, as a first line of patient call intake, or after-hours.
Benefits of NotifyMD Remote Switchboard Services
Hospital switchboard services through NotifyMD improves call management efficiencies and puts patient and family experiences at the forefront of each compassionate interaction with our Care Coordinators.
- Efficiency in switchboard services means calls are answered quickly and routed to the appropriate department or personnel in a seamless transaction
- Consistency in call center management and performance monitoring ensures protocols are followed, calls are answered compassionately by NotifyMD Care Coordinators, and hospital administrators can focus solely on their facility responsibilities
- Daily performance reports track call volume and other pertinent statistics for benchmarking and executive reporting coupled with regularly scheduled performance meetings brings accountability to the partnership and keeps quality and key performance indicators top-of-mind
Remote Hospital Switchboard
Learn how NotifyMD Remote Switchboard Services can impact business, operational and financial efficiencies.
Join the thousands of healthcare providers who have already discovered the benefits of partnering with NotifyMD for necessary patient communications needed to drive revenue and increase satisfaction for staff and patients. Call your NotifyMD sales representative, or contact us directly at 1-866-783-9820.