Confidential Messaging Fact Sheet

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Confidential Messaging

Delivering confidential information to patients can be managed more efficiently to communicate test results, referral authorizations, prescription refills, follow-up instructions and general information to patients. Confidential messaging delivery ensures consistency in quality and message delivery through a trusted centralized source, and patients easily access their confidential messages through a patient-ID protected message box, 24 hours a day.

Benefits of Confidential Messaging

  • Patients receive confidential, HIPAA-compliant messages 24/7 for easy access to follow-up instructions and other pertinent patient education either online or through the phone
  • Customized messages unique to the patient’s care plan eliminate the inconvenient need for patient holds or phone tags
  • Stored recorded and archived messages reduces practice liability

Quick Hit_Lab Result Follow Up Confidential messaging reduces practice call volume and lets staff focus on the task at hand and the patient in front of them, bringing efficiency to the office and aiding in better care coordination.