Gain Control Over Your Day
notifyoffice daytime call management works with your practice to handle inbound, non-urgent patient calls. When a patient calls your practice, the call is seamlessly routed to an off-site notifymd call center based on practice specific protocols. The patient never knows his/her call is redirected.
Every patient call is answered by a trained Care Coordinator who documents the call and then delivers the call encounter in real time to your practice. An audit trail for all actions taken on that call is automatically maintained, and practice administrators can monitor the status of all patient requests online in real time through notifymd’s task management application.
Contact notifymd today to see how notifyoffice can best meet your needs.
Benefits:
- Reduce inbound call volume by as much as 80%
- Eliminate hold times, busy signals, and voicemails for patients
- Distribute messages to staff automatically according to customizable delivery rules
- Free clinical personnel to focus on revenue-generating activities
- Access administrator-level reports for detailed analysis of call volume and staff productivity statistics
“Since we started using notifymd, patients call and ask us how we can return their calls so promptly when they have to wait hours for their other doctors. Before notifymd, our patients had to endure busy signals and long hold times, often being directed to voicemail to leave messages. notifymd has eliminated all of this, giving every call a live voice. We have also been able to quantify an ROI of over $21,400 a month, or $250,000 annually.*” – Pamela Shannon, Administrator, Central Maryland Urology Associates
“Before notifymd, we had seven triage nurses managing inbound patient calls. Most calls were going to voice mail. In some instances, it was taking us two days to get back with patients. Now, we are able to reduce our triage nurse count to five, call every patient back in the same business day in most instances, and reduce our FTE receptionists count from two to one.” – Cheryl Pistone, Director of Clinical Services, Consultants in Gastroenterology
*Results vary per practice.
