After hours, who answers your patient calls?
Your patients will benefit from the best after-hours service possible with notifyprovider after-hours call management. notifyprovider gives physicians with a medical only, HIPAA compliant after-hours answering service. Our trained Care Coordinators can answer your clinically urgent, non-urgent, and time sensitive after-hours calls effectively.
notifyprovider allows you to customize protocols, answers, and on-call information to fit your practice’s needs. Urgent messages are delivered to the appropriate on-call physician. Non-urgent messages are delivered the following business day.
Benefits:
- Eliminate long hold times, dropped calls, and the confusion of which physician is on call
- Messages are delivered to the right physician at the right time, every time, to any device, including alphanumeric pager, mobile phone, two-way device, and digital pager
- Messages are accurate and relevant
- Billing is time-based
- Exclusive focus on medical answering service ensures patients receive the special treatment they expect and deserve
San Antonio Orthopaedic Group Finds a Solid Solution to an Overflow of Patient Calls
“We’re scheduling typically about 500 more patient appointments per month than we did before notifymd and of that 500, we’re scheduling about 100 more new patients per month. …You would think with 100 new patients that would require more staff but that hasn’t happened. We had one of our schedulers leave, and I did not need to replace her so we went from six schedulers down to five, and I could not have done that without notifymd’s help.” – Christine Kean, COO, San Antonio Orthopaedic Group
Read here about how San Antonio Orthopaedic Group added more patients while decreasing their staff.
