Increase Patient Satisfaction and Improve Operational Efficiencies
notifyoffice increases patient satisfaction and improves operational efficiencies by answering non-urgent call types with a live voice Care Coordinator. Patient requests are then sent in real time to your practice via a HIPAA-compliant online task management system, allowing practice administrators to monitor the status of all requests. Call types can include appointment requests, prescription refills, new patient registration, and clinical questions.
How It Works
- Patient calls practice.
- Call is routed to a U.S. call center where Care Coordinators take all calls or call rollovers.
- Care Coordinator answers call using protocols you helped develop.
- Call is documented.
- Patient request is sent electronically in real time to practice via Web-based tool.
- Request is distributed to correct staff member.
- Your staff fulfills request.
Benefits
- Increased appointments and revenue
- Decreased repeat calls, hold times, busy signals, voicemail, and abandons
- Increased operational efficiency and workflow
- Reduction in clerical tasks done by clinical personnel – realigned resources and personnel costs
"Since we started using notifymd, patients call and ask us how we can return their calls so promptly when they have to wait hours for their other doctors. Before notifymd, our patients had to endure busy signals and long hold times, often being directed to voicemail to leave messages. notifymd has eliminated all of this, giving every call a live voice. We have also been able to quantify an ROI of over $21,400 a month, or $250,000 annually."*
*Results vary per practice.
Contact us today at 800-696-0155 or e-mail us by clicking here to schedule a demo and learn more about how the notifyoffice solution can meet the needs of your practice.
