Reinforce Continuity of Care with Patient Follow-Up Service
notifymd’s Patient Follow-Up Service contacts patients 24-72 hours, 7 days a week, after their clinical visit to ensure that a patient’s transition from his/her healthcare setting to home is medically sound, comprehensive, and understandable. Any medical issues are addressed, discharge or medication instructions are reviewed for compliance, and the patient’s overall experience is assessed.
Benefits:
- Increase patient satisfaction while reducing patient or caregiver anxiety
- Strengthen patient-to-family-to-hospital relationships
- Increase hospital referrals and brand loyalty
- Create a consistent and reliable process for delivering calls
When following up with emergency room patients after discharge who do not have a primary care physician (PCP), notifymd has been able to blend an overall experience follow-up call with an educational overview about why the patient should have a PCP. This includes providing hospital system specific PCP referral information and connecting the patient with a scheduler for an appointment.
