Build Patient Satisfaction with Effective Call Management Solutions

Daytime Call Management

With notifycare’s daytime call management, every call is answered by a live voice Care Coordinator who documents the call and delivers it in real time to the right person. Encounter notes are entered for each message, providing an audit trail for all actions taken. Patient requests can be monitored in real time via notifymd’s HIPAA-compliant task management application. The entire voice interaction is electronically documented and integrated with a patient’s electronic health record.

After-Hours Call Management

notifycare can manage your clinically urgent and time-sensitive after-hours calls effectively. Urgent calls are transcribed and dispatched immediately by a trained Care Coordinator to the appropriate on-call physician. The following business day all urgent and non-urgent messages are delivered to the appropriate office via notifymd’s task management application.

Automated Call Solutions

notifycare’s Automated Appointment Reminders and Confirmation Service calls patients in the evening hours and reminds them about their scheduled appointment time. Patients can either confirm the appointment or request rescheduling as needed. The service automatically interfaces directly with patient management software systems to download daily appointment schedules.

notifycare can also automatically deliver test results to patients via the phone or Internet 24 hours a day, thereby speeding delivery time to the patient. notifycare also has an automated group calling feature to create call campaigns for closings, cancellations, collections, and so on.