How We Make a Difference
NotifyMD, a Stericycle Communications Solutions Company, is the leader in connecting patients and providers through standard and customized communication solutions that enhance patient access and improve patient and provider satisfaction, making these services essential to every practice. We are able to quickly implement this breakthrough solution for small practices, large medical groups and other healthcare providers playing a pivotal role in patient care delivery.
Let us help you find the right solution for your business:
Telephone Answering Services Fact SheetDownload PDF
Our Services & Solutions
As the expert in physician practice communication solutions NotifyMD answering services ensure a seamless extension of the physician practice, answering every call as you would, before or after office hours and on holidays.Learn More
NotifyMD offers automated appointment reminders that reduce no-show rates and capture office revenue, improve patient retention, and engage patients without burdening physician office staff. This integrated solution automatically uploads to your practice schedule and reminders can be sent via voice, text or email.Learn More
Appointment Scheduling services can help streamline your practice calendar and improve patient service levels and retention rates by providing increased access to your organization.Learn More
Daytime Call Management
Offers your patients a live voice 100 percent of the time when they call your office, even when your staff is busy with patients in the office. Consider complete overflow services, or selected types, such as appointment scheduling and prescription refills.Learn More
A platform for communicating test results, referral authorizations, prescription refills, follow-up instructions and general information to your patients, such as upcoming screenings, health news, and continued management of chronic conditions.Learn More
Live voice or automated solutions allow outreach by a specific disease type or patient status. NotifyMD Patient Outreach improves the management of disease and compliance with patient care plans and can be used to improve patient quality outcomes.Learn More
Automated patient communication solutions through NotifyMD are easy to implement and offer real-time improvement in patient appointment compliance and preparedness, capturing office revenue, managing patient populations and increasing patient and staff satisfaction without straining internal office resources.Learn More
What Our Customers Are Saying
This is the best thing we have ever done! This service pays for itself and saves a lot of staff time
Time after time, patients praise the confidential messaging system. They enjoy hearing the personal and customized message, and because it is in their physician’s voice, they have more satisfaction in its content. We not only deliver the message, but also can convey the appropriate tone of reassurance, concern, or other desired emotion. Our staff telephone time has dramatically reduced, allowing them more time with the patients in the office. Our inbound and outbound call volume has also significantly decreased.
Prior to the introduction of Appointment Reminders, we had staff members calling each patient personally and reminding them of their appointments. We found this to be very time consuming, usually taking between two and two and a half-hours per day. When we began using Appointment Reminders, we immediately saw a reduction in time spent confirming appointments. It takes less than a few minutes to send the schedule, freeing up our staff to take care of the patients in the office.”
On average, we see just under 4,000 patients each month and enter approximately 2,100 messages into the confidential messaging system. Finding the time and staff to personally speak to each of these patients would be virtually impossible. With confidential messaging, it only takes us about a minute per lab, greatly decreasing our time spent on the phone from 175 hours a month to 35 hours. The best part is that 94% of our patients retrieve their message, so we have minimal follow up! As one can clearly see, confidential messaging plays a key role in delivering our test results!”
Our patients like the appointment reminder service and it definitely cuts down on no shows.”
When we first started using Appointment Reminders there was some resistance from our patients, because it wasn’t a live person calling. But now our patients expect a reminder call every time they have an appointment! We find that the service pays for itself by relieving the staff time it used to take to call patients.
We switched our answering service over to NotifyMD three years ago. Our only regret is that we didn’t make the switch sooner. Everyone is extremely pleasant and easy to work with. I’ve never asked for something that the staff couldn’t accommodate. With 18 doctors who all like things done a little differently, it amazes me that they are all very happy with the service provided by NotifyMD
The service saves our front office staff a great deal of time allowing our office to run efficiently.