"We switched our answering service … over to notifymd in 2009. Our only regret is that we didn't make the switch sooner. Everyone is extremely pleasant and easy to work with. I've never asked for something that the staff couldn't accommodate. With 18 doctors who all like things done a little differently, it amazes me that they are all very happy with the service provided by notifymd."

–Brenda Campbell
Practice Administrator
The Pediatric Center of Frederick

"The application is very easy to use, customizable, and the reports are readily available and user friendly. The staff response has been positive because it is one more thing they don't have to do and relieves about two hours' worth of making reminder calls. … It works well for us, and I think it would work well for other practices, too."

–Randy Smith
Information Systems Specialist
Methodist Medical Group

"Since we started using notifymd, patients call and ask us how we can return their calls so promptly when they have to wait hours for their other doctors. Before notifymd, our patients had to endure busy signals and long hold times, often being directed to voicemail to leave messages. notifymd has eliminated all of this, giving every call a live voice. We have also been able to quantify an ROI of over $21,400 a month, or $250,000 annually.*"

–Pamela Shannon
Administrator
Central Maryland Urology Associates

*Outcomes vary per practice.

"notifymd offers great customer service. It was very clear from the beginning that they had the right mindset and training to make sure that patients came first and were always satisfied. The notifymd employees were always professional and, if necessary, provided updated training or appropriate action. It proved to me that notifymd was very serious about providing the best in customer service. We don't have the time to do constant monitoring, so knowing that these employees are so well trained eases our mind.

notifymd has become a part of our extended office. The level of service they offer is always good. It helps when patients compare us to other providers where they have to leave a voicemail and not know if it is listened to or when they will get a call back. With notifymd, our patients always get a live voice, which satisfies them. Our physicians are also satisfied that we are able to retain and retrieve the notifymd messages and import that information into our electronic health records."

–Griselda Kovrig
Regional Operations Manager
Carondelet Medical Group

"Our office has contracted with notifymd since 1998. The staff has been very satisfied with the answering service. They are always responsive in notifying providers of patient calls, contacts, etc. Going live with notifymd was a smooth transition, and working with notifymd has maintained a high quality of communication services between our staff and patients.

notifymd offers quality delivery of a 24/7 answering service, quick resolution of system difficulties, and excellent response time in delivering calls and contacts to staff."

–Dr. Leonard Schnur, Psy D.

"We have been working with notifymd for nearly seven years. We use their Web-based messaging system to track pages that are sent. They are always responsive when issues arise. The implementation process was very effective, and our transition was smooth.

Our physicians rely heavily on the accuracy of the information collected by the notifymd Care Coordinators in responding to pages to the hospital. I would say notifymd offers a quality service and they stand behind their word. We would highly recommend them to other medical practices."

Gary Larson
COO
Peterson ePractice Advantage

"notifymd has always been easy to work with, and our bottom line using them is 50% better than with our old service. The bottom line was improved by the lowered monthly expense, but there is also value in knowing that our after-hours patients are handled courteously, professionally, seamlessly, and efficiently by notifymd. I never receive complaints from my doctors or the patients, which, to me, indicates a high level of satisfaction.

notifymd offers comprehensive and affordable after-hours coverage. Their service is always sterling, encompassing all that you would expect from a dedicated, personalized service without the price of maintaining a dedicated staff."

Karla M. Westerfield
Cheyenne Oral & Maxillofacial Surgery